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Policy

Shipping Policy

 
Thank you for visiting and shopping at www.unitechcopier.com.my. Following are the terms and conditions that constitute our Shipping Policy.
 

Ships Time

  • Orders received will be processed and delivered to your doorstep within 3-5 working days except for pre-order items. Orders are not shipped or delivered on weekends or holidays. Orders are shipped within Malaysia only. We do not ship to P.O. Box address.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
  • Some of the special cases affected temporary shutdowns like Movement Control Order (MCO). It may cause a delayed until we get further instructions.
 

Shipping Cost

  • The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.
 

Returns Policy

  • Once your items are delivered, you have 7 days from the date of delivery to ship them back to us to be eligible for a return.
  • And the item return must be unused and in the same condition that you received it. All items returned must be in its original packing.
  • Your item needs to have the receipt or proof of purchase.
  • After 30 days, all sales are final, and returns will not be accepted.
 

Refund Policy

  • Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
 

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you received a refund, the cost of the return will be deducted from your refund.
  • If there is a problem with your order, please contact us immediately!
  • All returned merchandise must be in its original packaging. We do not reimburse shipping or return fees.
 

Privacy Policy

We are committed to protecting your privacy.
Please read the Statement of Privacy to be more aware of our policy on collecting, using and disclosing any information.
Uses of Information:
We do not sell, share, or trade customer’s personal information collected online with third parties.
You agree that the personal information we collect from you will be used and or shared within our corporate group and with third parties for one of the following purposes:
 
  • To deliver products that you purchase from our website.
  • To inform and update you on the delivery of the product and for customer support purposes.
  • To provide you with relevant product information.
  • To process your orders and to provide you with the services and information offered through our website and which you may request.
  • To allow us to administer your registered account with us.
  • To conform to legal requirements or comply with legal process.
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by Ipay 88.
 
The personal information we collect may include your :
 

Information Security

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
 
  • Name
  • Telephone Number
  • Mobile Number
 
  • Delivery Address
  • Billing Address
  • Email Address
 
The customer also authorizes Unitech Copier Solutions Sdn Bhd , at any time and from time to time to process(including access, obtain, verify and/or use) any data or information from any source (including credit references agencies, credit reporting agencies ("CRA") as defined in the Credit Reporting Agencies Act 2010, Bank Negara Malaysia, any credit bureau and/or the Central Credit Reference Information System (CCRIS) and such relevant authorities for the purposes of evaluating the customer's credit standing as Unitech Copier Solutions Sdn Bhd deems fit in connection with this agreement. 

Simultaneously, the customer also consents to CTOS Data System Sdn Bhd to disclose his credit information to Unitech Copier Solutions Sdn Bhd for purposes of determining the customer's credit standing.
 

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website to be aware of the most recent applicable version of the Policy.
 

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.

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